Privacy Policy

Privacy Policy

This Privacy Policy explains how Software Kent Ltd ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit www.softwarekent.com, place an order, contact us, or otherwise interact with our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable EU GDPR regulations.

1. Who We Are

Software Kent Ltd
Unit A, 82 James Carter Road
Suffolk, IP28 7DE
United Kingdom
Company Number: 15739756
Email: help@softwarekent.com

2. What Personal Data We Collect

2.1 Information You Provide Directly

  • Name (first and last)
  • Billing and delivery address
  • Email address (required for digital delivery)
  • Phone number (delivery updates or support)
  • Order details and purchase history
  • Support enquiries or communications

2.2 Information Collected Automatically

  • IP address
  • Device and browser information
  • Pages viewed and Website interactions
  • Log files, cookies, and analytics data

2.3 Payment Information

We do not store or access full payment card details. Payments are processed securely by third-party providers such as Shopify Payments, PayPal, Klarna, or other checkout providers.

2.4 Digital Product Information

  • Activation and verification status
  • Download history (where applicable)
  • Fraud-prevention and validation data

3. How We Use Your Information

  • Process and fulfil orders
  • Deliver digital products and license keys
  • Ship physical products
  • Send order confirmations and updates
  • Provide customer support
  • Prevent fraud and unauthorised activity
  • Comply with legal and tax obligations
  • Improve Website performance and usability

4. Legal Basis for Processing

  • Contract – order fulfilment and services
  • Consent – marketing and optional cookies
  • Legitimate interests – fraud prevention and analytics
  • Legal obligation – regulatory compliance

5. How We Share Your Data

Shopify

Our store is hosted on Shopify, which processes data for checkout, payments, fraud prevention, and order management.

Payment Providers

  • Shopify Payments
  • PayPal
  • Klarna
  • Other checkout providers

Delivery & Courier Services

  • Royal Mail
  • DPD, UPS, or other couriers
  • Tracking and address verification services

Email & Digital Delivery

  • Email service providers
  • Digital delivery systems

Analytics & Cookies

  • Google Analytics
  • Meta Pixel
  • CookieYes or similar consent tools

Data may also be shared with authorities if legally required.

6. Digital Product Delivery & Fraud Prevention

Due to the non-refundable nature of digital goods, we may perform enhanced fraud checks including IP verification, risk scoring, and manual review.

7. Cookies & Tracking

  • Essential cookies
  • Analytics cookies
  • Marketing cookies
  • Performance cookies

You may manage cookie preferences at any time via the cookie banner or browser settings.

8. Data Retention

  • Order records: 6 years
  • License validation data: up to 12 months
  • Marketing data: until consent withdrawn
  • Support communications: up to 24 months

9. Data Security

  • Encrypted payment processing
  • SSL-secured Website
  • Restricted admin access
  • Fraud and security monitoring

10. Your GDPR Rights

  • Access
  • Rectification
  • Erasure
  • Restriction
  • Objection
  • Data portability
  • Withdraw consent

Requests can be sent to help@softwarekent.com

11. International Transfers

Where data is processed outside the UK, appropriate UK GDPR safeguards are applied.

12. Marketing

We only send marketing communications with your consent. You may unsubscribe at any time.

13. Third-Party Links

We are not responsible for the privacy practices of external websites.

14. Children’s Privacy

We do not knowingly collect data from individuals under 16.

15. Changes to This Policy

This Privacy Policy may be updated periodically. The latest version will always be published on this page.

16. Contact Us

Software Kent Ltd
Unit A, 82 James Carter Road
Suffolk, IP28 7DE
United Kingdom
Email: help@softwarekent.com