Question 1

How long will it take to receive my order?

Accepted Answer

Instant Delivery & Shipping InformationYou can log in to your account here: https://account.softwarerekent.comFrom your account, you can access your orders, tracking information, downloads, license keys, and invoices.If you do not already have an account, please register using the same email address you used when making your purchase.Digital Products (Instant Delivery)After successful payment, your product will be sent instantly by email.Instant delivery applies to selected software such as Microsoft Office and Windows License/Product Keys. This will always be clearly stated in the product description.UK Delivery (Physical Items – DVD, USB, SSD, HDD)Free UK Delivery – 2 to 3 working daysUK Tracked 48 – 1 to 2 working days (£4.99)UK Next Day Delivery – £9.99 (Order by 2pm, Monday to Thursday)Worldwide Delivery (Physical Items)Worldwide Economy – 7 to 10 working days (£7.99)Worldwide UPS Tracked – 3 to 5 working days (£11.99)

Question 2

How to track my order?

Accepted Answer

You can log in to your account here: https://account.softwarerekent.comFrom your account, you can access your orders, tracking information, downloads, license keys, and invoices. If you do not already have an account, please register using the same email address you used when making your purchase.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location. Worldwide Delivery (Physical Items)Worldwide Economy – 7 to 10 working days (£7.99)Worldwide UPS Tracked – 3 to 5 working days (£11.99)IN REGARDS TO ALL DOWNLOADS ARE INSTANT AND FREE

Question 4

I never got my order, what to do?

Accepted Answer

Thank you for your message, and I’m very sorry to hear about the delay.All our items are dispatched within 1 working day. Delivery typically takes 1–3 working days within the UK, while orders to the US/Canada may take up to 14 days.For digital products (downloads and license keys), delivery is sent instantly via email. Please check your spam or junk folder in case the email has been filtered there.If you ordered a physical product with tracked delivery, you will receive an email with your tracking details. These are also available in your account on our website.You can track your order here:Your Account – Software KentRoyal Mail TrackingImportant Note:If you selected Free Delivery, this takes 2–3 working days (excluding weekends). Tracking is only available internally. Occasionally, Royal Mail may experience a 1–2 day delay. If your order has not arrived within 3–5 working days, please contact us at help@softwarekent.com, and we’ll be happy to assist you further.

Question 5

What is your return policy?

Accepted Answer

Returns, Refunds & Warranty PolicyNo Fix, No Fee – Physical Items (DVD / USB / SSD / HDD)We offer a 30-day coverage from the date of purchase on all physical items. If you are not satisfied with the software or it does not meet your requirements, we will issue a full refund – no questions asked.How to Return a Physical Item for Exchange or RefundStart your return here: https://softwarekent.com/pages/return-request Log in to your account, select your order, and click Request Return.Complete the Return Form and wait for an email containing your  prepaid return label.Pack the item securely and attach the prepaid label.Drop the package at your nearest Post Office or any Royal Mail drop-off point.Once we receive your return, your refund will be processed the same day. Please allow 2–3 working days for the refund to appear in your original payment method.Digital Products (Downloads & License Keys)All license keys are covered by a 30-day warranty. If you experience any issues within 30 days of purchase, we will provide an exchange.Refunds are not available for license keys or digital downloads once the code has been issued.However, we will assist with exchanges, provide replacement download links, or issue store credit where necessary.To request assistance with a digital product, please ask us to create a support ticket for you or contact us directly at help@softwarekent.com.Important InformationSoftware Repair World sells activation codes, which are issued only once and are strictly personal. For this reason, no statutory right of withdrawal applies, and there is no 14-day cooling-off period as with standard online purchases.A free trial version of all software we offer is available. We strongly recommend testing the trial version to ensure it meets your needs and system requirements before purchase.If you have any doubts or questions, please reach out to our Customer Service team, available 7 days a week.

Question 6

Can I exchange an item?

Accepted Answer

Returns, Refunds & Warranty PolicyNo Fix, No Fee – Physical Items (DVD / USB / SSD / HDD)We offer a 30-day coverage from the date of purchase on all physical items. If you are not satisfied with the software or it does not meet your requirements, we will issue a full refund – no questions asked.How to Return a Physical Item for Exchange or RefundStart your return here: https://softwarekent.com/pages/return-requestLog in to your account, select your order, and click Request Return.Complete the Return Form and wait for an email containing your  prepaid return label.Pack the item securely and attach the prepaid label.Drop the package at your nearest Post Office or any Royal Mail drop-off point.Once we receive your return, your refund will be processed the same day. Please allow 2–3 working days for the refund to appear in your original payment method.Digital Products (Downloads & License Keys)All license keys are covered by a 30-day warranty. If you experience any issues within 30 days of purchase, we will provide an exchange.Refunds are not available for license keys or digital downloads once the code has been issued.However, we will assist with exchanges, provide replacement download links, or issue store credit where necessary.To request assistance with a digital product, please ask us to create a support ticket for you or contact us directly at help@softwarekent.com.Important InformationSoftware Repair World sells activation codes, which are issued only once and are strictly personal. For this reason, no statutory right of withdrawal applies, and there is no 14-day cooling-off period as with standard online purchases.A free trial version of all software we offer is available. We strongly recommend testing the trial version to ensure it meets your needs and system requirements before purchase.If you have any doubts or questions, please reach out to our Customer Service team, available 7 days a week.

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