Privacy Policy

This Privacy Policy explains how Software Kent Ltd ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website www.softwarekent.com (the "Website"), place an order, contact us, or otherwise interact with our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable EU GDPR regulations.

1. Who We Are

Software Kent Ltd
Unit A, 82 James Carter Road
Suffolk
IP28 7DE
United Kingdom
Company Number: 15739756
Email: help@softwarekent.com

2. What Personal Data We Collect

2.1 Information You Provide Directly

• Name (first and last)
• Billing and delivery address
• Email address (essential for digital product delivery)
• Phone number (for delivery updates or support)
• Order details (products purchased, order history)
• Support enquiries or communications you send to us

2.2 Information Collected Automatically

• IP address
• Device information (browser, operating system)
• Pages viewed and interactions on the Website
• Log data, cookies, and analytics data

2.3 Payment Information

We do not store or access full payment card details. Payments are processed securely by third-party providers (such as Shopify Payments, PayPal, Klarna, or other processors available at checkout).

2.4 Digital Product Information

For digital orders (e.g., license keys or downloadable software), we may collect:

• Activation status and verification logs
• Download history (when applicable)
• Fraud-prevention and validation data

3. How We Use Your Information

We process your data for the following purposes:

• To process and fulfil your orders (digital and physical products)
• To deliver digital goods (license keys, download links, activation codes)
• To ship physical goods (hardware, accessories, repair products)
• To send order confirmations and delivery emails
• To provide customer support or technical assistance
• To detect and prevent fraud or unauthorised transactions
• To comply with legal, tax, and accounting obligations
• To improve our Website and customer experience through analytics

4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Contract – To fulfil your order and provide requested services.
• Consent – For marketing communications or optional cookies.
• Legitimate Interests – Fraud prevention, Website security, analytics.
• Legal Obligation – Tax, accounting, and regulatory compliance.

5. How We Share Your Data

We only share your data when necessary to operate our business and provide services.

5.1 Shopify

Our store is hosted on Shopify. Your data is processed by Shopify to operate checkout, payment processing, fraud prevention, and order management.

5.2 Payment Providers

• Shopify Payments
• PayPal
• Klarna
• Other payment gateways offered at checkout

5.3 Delivery and Courier Services

• Royal Mail
• DPD, UPS, or other couriers based on location
• Address-verification and tracking services

5.4 Email & Digital Delivery Services

• Email service providers (used for sending license keys and notifications)
• Digital delivery or download-management tools

5.5 Analytics & Cookies

• Google Analytics
• Meta Pixel
• CookieYes or other consent-management tools

5.6 Legal Obligations

We may share data with government authorities or law enforcement if legally required.

6. Digital Product Delivery & Fraud Prevention

Because digital goods (such as license keys) are non-refundable once delivered, we may perform enhanced fraud checks.

We may use:

• IP-based verification
• Order risk scoring (via Shopify)
• Manual review for high-risk orders

7. Cookies & Tracking Technologies

We use cookies to operate the Website, improve functionality, and personalise your experience. Cookies may include:

• Essential cookies (required for checkout)
• Analytics cookies (Google Analytics)
• Marketing cookies (Google Ads, Meta)
• Performance cookies

This Website uses a consent-management platform such as CookieYes to manage cookie preferences.

You may amend or withdraw your cookie consent at any time through the cookie banner or browser settings.

8. Data Retention

We retain personal data only as long as necessary:

• Order records: 6 years (required by law)
• Digital license validation data: up to 12 months
• Marketing data: until you withdraw consent
• Customer support communications: up to 24 months

9. Data Security

We implement appropriate security measures, including:

• Encrypted payment processing
• SSL encryption on all Website pages
• Access controls within Shopify admin
• Fraud-prevention and security monitoring tools

10. Your Rights Under GDPR

You have the following rights:

• Right to access – obtain a copy of your data
• Right to rectification – correct inaccurate information
• Right to erasure – request deletion (where legally permitted)
• Right to restrict processing
• Right to object (e.g., to marketing)
• Right to data portability
• Right to withdraw consent at any time

To exercise your rights, contact: help@softwarekent.com

11. International Transfers

Some service providers (including Shopify) may store or process data outside the UK. When this occurs, UK GDPR-approved safeguards are applied.

12. Marketing Communications

We only send marketing communications if you opt in. You may unsubscribe at any time via the email link or by contacting us.

13. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their content or privacy practices.

14. Children’s Privacy

We do not knowingly collect personal data from individuals under 16 years old.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always appear on this page with an updated “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Software Kent Ltd
Unit A, 82 James Carter Road
Suffolk, IP28 7DE
United Kingdom
Email: help@softwarekent.com

Last updated: [insert date]